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By using this website to make a purchase you are entering into a contract with katielemayjewellery.com and accept the following Terms and Conditions.
Contract
When you submit an order we will send you an email with your Order Reference Number and details of the items you have ordered. This email is only an acknowledgement, not acceptance of your order. Acceptance of your order will only occur when we send you a further email as confirmation that we have dispatched your order.
Pricing & Availability
All goods and prices are subject to change. All prices are in Sterling and inclusive of VAT (where applicable) but do not include delivery charges. Delivery will be made by recorded mail, next day delivery with insurance or airmail. Posting costs will be advised at the time of Acceptance of Order.
Whilst we make every effort to ensure the accuracy of the prices displayed on this website, errors may occur. If we discover an error in the price of goods you have ordered we will inform you as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled.
We aim to have all stock available for immediate dispatch; however due to the artistic nature of our goods (hand made) in the event that any goods are unavailable or will require additional days for production, we will notify you as soon as reasonably possible by email.
Payment
Payment can be made by one of the following methods:
1. Credit Card or Debit Card. Orders are processed securely online by NoChex.
2. Sterling Cheque made payable to Katie LeMay Jewellery.
Please note that orders will not be dispatched until credit card payment has been authorised or cheque funds have cleared into our account.
For credit card and debit card transactions, payment is taken at the time you place your order. We may make additional security checks to validate the transaction before formally accepting the order.
In the event that we are unable to supply the goods, we will inform you of this as soon as possible and a full refund will be given if you have already paid for the goods.
Delivery
Orders are delivered either by postal or airmail. A signature might be required on delivery and you will be asked to sign for the goods being received in good condition. If you are unable to check the contents of the package at that time please sign for the parcel as 'unchecked'. Failure to do so may affect any claim that you make thereafter.
Please note that any delivery times stated are estimates. Delivery times are not guaranteed and should not be relied upon as such. The goods are at your risk from the time you accept the delivery.
Returns Policy
Under the United Kingdom's Distance Selling Regulations, you have the right to cancel the contract for the purchase of any goods within seven working days of delivery. To exercise your right of cancellation you must give written notice by email or by letter.
If the goods supplied to you are damaged on delivery, you must notify us within 3 days.
To qualify for a refund or exchange the product must be in otherwise 'as new and unopened' and complete. Our returns policy does not cover faults caused by accident, neglect or misuse.
Before you return any goods to us, you must contact us to obtain a returns number by sending an email to returns@katielemayjewellery.com. You will be provided with a returns number (RMA) which must accompany the items being returned. Without this number, returns will not be accepted. We will inform you of the returns address at the time we issue you with this returns number.
For your protection, we strongly recommend that you return items by recorded and insured delivery as we accept no responsibility for goods that are lost or damaged while being returned to us.
Please note that you will be responsible for the costs of returning goods to us unless we delivered the item to you in error. We will inspect all returned goods and refund the purchase price within 14 days of return. If you do not return the goods as required, we will deduct any part of the costs of returning the items to us not paid by you or the cost of collection incurred by us.
General
This contract will be governed by English Law and any dispute will be resolved exclusively in the courts of England.
The katielemayjewellery.com website is operated by:
Katie Lemay Jewellery
10 Double Corner
Mendlesham Road Cotton
Stowmarket
Suffolk
IP14 4RF
We reserve the right to change the above Terms and Conditions at any time without notice. Any changes will take effect on the date they are posted and communicated on this website.
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